Bills, invoices, levies: we cannot make it more fun, but it can be made easier – to losely quote the Dutch Tax Authorities. That is what Rob van Zuuk of the municipality of Zaanstad thought of when he started to optimize the debtor process within the organization. A fruitful collaboration with PayByLink resulted in using user-friendly QR codes on the invoices to be sent for citizens and for businesses.
Nowadays inhabitants of municipalities expect to be able to pay for their “e-Loket” transactions online. Partners such as PinkRoccade, Centric, Decos, SIMgroep and Exxellence already integrated the Ingenico online payment platform in their business systems. But there are still many processes with offline handling of invoices and payment flows.